Velena Travel values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, www.velenatravel.com (the "Site"), or use our services.
We may collect both personal and non-personal information from you when you interact with our website or use our services.
We use the information we collect for the following purposes:
To provide services: We use your personal information to fulfill bookings, communicate with you about your reservations, and provide customer support.
To personalize your experience: We may use your information to better understand your preferences and provide you with tailored travel suggestions or cruise options.
For marketing and promotions: With your consent, we may send you promotional materials, special offers, and updates about our services. You can opt out of marketing communications at any time.
To improve our website: Non-personal information helps us optimize our website’s performance, diagnose technical issues, and enhance the overall user experience.
For legal purposes: We may use your information to comply with applicable laws and regulations or respond to legal requests.
We respect your privacy and will not sell, rent, or share your personal information with third parties except under the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, processing payments, or delivering services (e.g., yacht operators, caterers).
Legal Requirements: We may disclose your information when required by law, such as in response to a court order, government request, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership.
We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small text files stored on your device by your browser.
You may choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of our website.
We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, or disclosure. This includes using secure payment gateways, encryption technologies, and limiting access to personal data to authorized personnel only.
While we strive to protect your information, please note that no system is entirely secure, and we cannot guarantee the absolute security of your data.
Depending on your location, you may have certain rights regarding your personal information, including:
Access: You can request a copy of the personal information we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal obligations.
Objection/Restriction: You can object to or request a restriction on the processing of your personal information in certain circumstances.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at Ketesteci Hakki Sok. No.20/A Cankurtaran Fatih - Istanbul.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit.
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that a child has provided us with personal data without parental consent, we will delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the "Effective Date" at the top will be revised accordingly.
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Phone: +90 554 797 26 46
Email: info@velenatravel.com
Address: Ketesteci Hakki Sok. No.20/A Cankurtaran Fatih - Istanbul
With daily cruise departures from Eminonu and Kabatas Piers, guests are offered two ways hotel and boat transfers included and a dedicated reception area, easy access to boats, making your experience with us a smooth-running one.
